I’ve used Raisin in the past without issue, but my recent experience has left me deeply frustrated and concerned. On June 18, 2025, a CD I opened through Raisin matured. I followed their instructions to move the funds into a Raisin cash account and planned to transfer them to my bank.However, Raisin had my account still linked to an old trust account that I closed over a year ago. I promptly provided my updated trust account details and verified my identity. That’s when things went sideways.Raisin told me they no longer support transfers to trust accounts, and instead insisted I open an individual account—something I never agreed to and which was not disclosed as a policy change anywhere in writing. When I requested a paper check, they refused. I repeatedly asked for documentation showing this supposed policy change, and they provided nothing. I’m now left with money I cannot access, and no clear explanation as to why.This is not just inconvenient—it’s outrageous. It feels like Raisin is withholding my funds without valid reason or transparency. For a financial platform to operate this way is unacceptable.Until Raisin can demonstrate consistent, fair, and documented practices—especially when it comes to trust accounts and fund withdrawals—I cannot recommend this service to anyone looking for a safe place to manage their savings.
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