First, for some relevant context. If one has put money into a U.S. Treasury bill, on the date it matures, early that same A.M. the originally tendered funds are present in the linked external account. But with Raisin a much different situation. Example. Previously ordered closed a no-penalty CD. Raisin later issues an online verification of such. Also note that previously at Raisin in the process of closing that CD, the customer designated the funds be sent to the extant external account. And that action then ensued. Thus, no more required steps.However, last year a notable processing change. After a CD is ordered closed, the funds now must be directed to a Raisin's 'cash account.' Then the wait by the consumer to see when the funds have appeared in the cash account. Raisin obviously had changed to this set-up as a mechanism so that customers will be prodded to keep their money with Raisin, and thus an impediment to easily directing their money elsewhere.Next, once the applicable cash appears in the customer's account, only then can one direct how much, if alternately all, of the cash is routed to the external account. Once that occurs, it may take additional multiple business days before the funds are verified as existing in the external account.In short, this Raisin system is designed principally for the business interests of Raisin, not the consumer.One last complaint. The online version of 'customer support' is markedly deficient. Example. Over the last several days I'd directed no less than four separate emails to customer support, asking that a certain category of inquiry receive an answer. Initially, the only response received each time was an automated one. It gives three types of scripted replies. None of which answered my specific question(s). I then clicked on the box which indicated my query has not been answered. Nary any timely followup response 'customer support' eventuated. Finally received today an unscripted reply. Except, it was not was not even remotely germane to the issue(s) earlier raised! communicated!
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