Placed an order for bathroom items on the 15.3.2019. Order 2760477. All items were in stock. Payment confirmation received from Reuters on the 21.3.2019. All items still in stock. Received email on 28.3.2019, to say the order would take another 10 working days.Disgraceful customer experience. They had the items in stock but never sent the order out on the 21.3.2019. Now I have to wait another 2 weeks plus!!!Basic items most retailers have in stock, so do not understand the delay. No explanation offered by Reuters.Since posting this review, the store have offered to split the delivery and send half out now and the other missing item at a later date. As a goodwill gesture, they are covering the extra delivery cost. Finally getting somewhere!
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Reuter Shop, your specialist for sanitary products and bathroom design.
