Hi,I read a lot of reviews before buying from Reuter and was a bit worried seeing the bad reviews here on this site but I must say that my experience with them has been amazing:1. Order for over 3000€ of material (all being in stock so no surprises on delivery)2. Communicatons by email regarding order progress, ETS and tracking has been very, very good with tracking links etc...3. Reception has been completed in less than 15 days but on arrival a toilet bowl came in as broken so....4. Sent a full photos report with a detailed email with all ref. numbers I coud find to the email detailed on their website5. No reply after 2 days, called them and got to speak with them within 5 minutes, very nice person on the other line6. 5 min after hanging up the phone received an email to confirm I will receive a replacement within 10 days, free of charge (no shipping costs)7. Received the same level of details regarding the shipment of my replacement item, actually spoke to Reuter and their shipping company to make sure they protected the item better this time8. Received the item a few days later in perfect condition...9. THANK YOU REUTER!10. I thought seeing the reviews here that it would be somehow at least not THAT easy but I've been blown away by the efficiency....Maybe many bad reviews come from people ordering from outside the EU (in which case there are import taxes....) or ordering items not in stock and they get surprised by the delivery time but in my case it´s been as, if not more, smooth as with the biggest internet selling companies...BestR
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Reuter Shop, your specialist for sanitary products and bathroom design.
