en.reuter.de

Upset and disappointed!

Very upset that after spending so much money on a bathroom, the sink cabinet was sent damaged!It took 7 weeks to arrive, and my bathroom is being fitted so I can not wait another 7 weeks for another one to arrive! To be honest it looks like we have been sent an item that has been returned by another customer - parts have been forced and a screw has come off, tearing off part of the cabinet with it. Obviously, this is not what you expect when you spend over €800 on a 60cm cabinet.....I really wonder how Reuter-shop are going to sort this out. I have e-mailed lots of pictures, but their customer service is obviously under-staffed as responses take ages! I can not return the frame of the cabinet, as the builders needed it to fit the wash hand basin, so I wonder what their solution will be. I wait and see!UPDATE: After publishing this review I received a lovely e-mail, promising a new cabinet to be sent out. After waiting a few days, I e-mailed to see when it would be shipped out - I got a standard e-mail back saying they were sorry the complaint had not been dealt with!!! I thought it had been dealt with and that a new item was on its way.....it's now been over a week and not heard anything more. I really want to update my review to be more positive, as I do like the items I ordered. But this experience has been terrible :(2nd UPDATE: Several more e-mails and even a telephone call from them, promising to sort this out and still no better off than when I initially wrote the review. I just want a replacement, having sent several photos of the damage, I don't understand why it is so difficult. If they don't let me know what is happening within the week I am going to order another cabinet (a further €900 out of pocket) and once that has arrived, return the damaged one for full compensation. I'm probably not supposed to do that, but I am beyond knowing which further step I can take now.

Date of experience: May 30, 2017