I ordered a bathtub at the end of January. The website falsely stated that the product was in stock; in reality, I received the order after about a month. Of course, it arrived incomplete, missing an essential component required for installation.
I filed a complaint the very same day. The company responded on the 14th day (the maximum time allowed by law), stating that the complaint had been accepted. During those 14 days, there was absolutely no concrete information provided. The hotline does not offer any useful information—only email contact is available.
Now it has been almost a week since the complaint was accepted, and I am still waiting for a shipping date. As a result, both the cost and duration of my renovation have increased, which, of course, is of no concern to the store.
In the meantime, I requested a technical drawing of the missing component so we could somehow move the work forward, but they were unwilling or unable to help with that as well.
This has been my first and last experience with this store. I recommend using more reliable companies that are genuinely focused on customer support.
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Reuter Shop, your specialist for sanitary products and bathroom design.
