I accidentally made a mistake with my swap by sending funds incorrectly—totally my fault for not double-checking. I sent around 10,000 USDT on Base instead of Ethereum while trying to purchase XMR. I reached out to support expecting a tough situation, but they responded fairly quickly and clarified the issue. It took some time (about an hour) to resolve and wasn’t instant, but they remained responsive and helpful throughout. In the end, they assisted as much as possible, and I really appreciated their handling of the situation, especially in returning my funds without requiring KYC.
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