I payed my bill (231 euro) twice to Endesa because they sent me a reminder that a bill 6 months ago hasn’t been payed. I was stressed on my first day going for vaccation so I just payed the bill, but I later found out that I already payed it. After calling Endesa numerous time, they eventually came back and said it was refunded to me already 6 months back. I have been to Endesa main office twice without them being abled to help. I have called my bank, checked my account, and of course I have never received any refund. I provided the whole bank statement to Endesa, but they just continue to say it's been refunded. It's ridiculous, they can't even provide a payorder to me with the details of the transfer.I have no more words for this company
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