I didn't receive any bills for six months and didn't realise at first that no payments were being taken from my bank account. This caused me to be hugely in debt to them and despite saying they would come to an arrangement with me to clear this gradually no solution has been forthcoming. I paid three bills, two with Correos and one by bank transfer and planned to clear another when I received my pension. However on checking my bank account they had, without warning, debited my bank with all the outstanding bills at once, including two of the three I had already paid! It was fortunate I had enough funds in the account to cover it. Customer service is awful.
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