I started getting suspicious about this company when I paid more for electricity in the spring/beginning of summer than I did in the middle of the cold winter of 2023. I checked my bill and found a service charge of €4.95 a month for maintenance service, which I NEVER AGREED to. Check Google about the EndesaX scam. So now I have started a never-ending journey to cancel the service I never asked for. The first and only ticket I opened was closed by them, telling me that I have to call a number instead. After trying to contact them via ticket and chat, I now get an error message saying that this service is not available to me (anymore). On 14.06.2024, I received an email from them telling me that the conditions for my extra service costing €4.95 are changing and that I have one month until 01.07 to cancel it or accept. I received the email on 14.06, and they give you 2 weeks, not one month as mentioned in the email. So far, I have not been able to cancel the service, which (once again) to my knowledge I never agreed to or signed up for.
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Endesa es mucho más que una compañía energética: es una empresa multinacional nacida con el propósito de ofrecer el servicio de más alta calidad a nuestros clientes.
Encuentra con la ayuda de nuestros asesores expertos las tarifas de luz y gas que mejor se ajusten a tus necesidades y horarios.
Nuestras soluciones energéticas abarcan todos los campos y sirven tanto para tu hogar como para tu empresa: climatización, aire acondicionado, instalación de paneles solares y autoconsumo, movilidad sostenible para coches eléctricos…
Contacta con nuestro servicio de Atención al Cliente y maximiza tu ahorro y eficiencia energética.
¡Acompáñanos!
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