I moved house at the beginning of the year and for the last few months have been trying to resolve a problem with my new contract to no avail.... several calls made, no help - the app does not work to make an appointment - visited the Fuengirola shop and found the staff to be most unhelpful and extremely dismissive and rude.However today having travelled to the shop in Arroy de la Miel hoping to get help I most certainly did from a member of staff called Marta... with my limited Spanish amd Marta's limited English she was more than happy to help which she did. She went over and above to resolve our issue which as it happens was not easy. The two other ladies in the shop were great as they also helped. Generally Endesa's customer service is dreadful, the exception to the rule is a shinning light that is Marta and her colleagues - thanks from a very grateful customer.
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