When I bought my house. I was being billed for my neighbour's house, which was discovered when they got solar power a few months later, this was corrected when my neighbour switched to Repsol and then I didn't get bills for a year, an issue that I had raised continuously month after month... I asked for a payment schedule when they would finally send the bill which was approved, however they then made attempts through direct debit to collect the whole outstanding amount for the year in one go, thankfully I'd cancelled the direct debit. Total mess this company, the months (maybe even years, for previous owner of the house) on the wrong meter have also never been corrected. The app also displays bills as paid that are not paid, followed by threatening emails to pay and the app showing the previous bill that was showing paid as unpaid. The people at the office in Magaluf were friendly and helpful, but the IT of this company is a disaster.
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