One of the worst companies in heat distribution in existence. They basically have an almost unchecked monopoly in city heating distribution in certain dutch areas (eg. Utrecht) and as a consumer you might be REQUIRED by law to get a contract with them (as was the case for us).Not only was this an incredibly painful journey with a completely broken online experience they told me they don't plan on fixing, requiring several phone calls instead, multiple phone redirects across several departments with a very narrow customer support availability window (took 2 weeks of calling back and forth), hours spent on hold and explanations of unclear terms, they also then charge you a fixed 50+€ fee EVERY MONTH for the privilege of just having a contract with them. You can literally be using 20 cents of heat per month and still pay hundreds in total. We are scared to even turn up the heating higher than 19 degrees in a completely new (2023 built) apartment complex as we would be met with thousands of euros spent on heating costs a year. We're not alone in this either. All of our neighbours are struggling with heating costs every winter mostly due to the high fixed costs which make every additional euro spent on heating a painful expense. Eneco's explanation is this money goes to providing their absolutely terrible services and supporting their InFrAsTrUcTuRe. Quite the stretch given I don't have the same issues with electricity costs where I get to choose the provider despite having Stedin as the electricity grid infrastructure maintainer. My advice, if you can, stay as far away from their city heating offers as possible. Never ever get city heating installed in your house if it's from Eneco and if you are forced to use them (in rental apartments) get in touch with your local municipality office and file a complaint. Nothing else will help this terrible company get better for the benefit of their consumers. They would happily bankrupt you if they were allowed to do so.
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Duurzame energie van iedereen.
Eneco is al meer dan 100 jaar actief op het gebied van energie. We leveren 100% groene stroom, opgewekt door de wind en de zon in ons eigen land.
Je kiest bij ons gemakkelijk uit een aantal stroom- en gasproducten. Ben je aangesloten op een warmtenet van Eneco? Met stadsverwarming ga je slimmer om met warmte.
Ook bieden we oplossingen op maat voor grootzakelijke klanten en helpen we zzp- en mkb’ers met energie besparen en slim ondernemen met 100% groene stroom.
Eneco werkt aan het versnellen van de energietransitie. Dit doen we met slimme, duurzame en betaalbare producten en diensten. Ook investeren we volop in het ontwikkelen van duurzame energieprojecten, zoals windparken op zee of grote zonnedaken.See more
