Avoid Eneco!!!!I was an Eneco subscriber for many years for 5 of my houses. After constant calls from sales companies offering better deals, I contacted Eneco to see if they can offer similar low rates.The Eneco person agreed and quoted the best rates possible for a 3 year contract. I compared their offer with the offers from NLE, and even though the NLE offer was somewhat better, I decided to stay loyal to Eneco, and emailed and phoned them to accept their offer.I had no response, and continued to contact them, but they wouldn't help, and even told me that if I wasn't happy with their service I should change companies!So I gave up, and contacted the NLE dealer to finalize their offer.Shortly after, someone from Eneco phoned me to apologize for the arrogant and rude attitude of their customer service personnel. I accepted her apology and she agreed to make sure the transfers went smoothly and all the Eneco contracts were cancelled.4 months later I noticed debits were still being taken from my account for Eneco Toon!I complained and asked for a refund and Christiaan from Eneco promised to ensure the debits were refunded:"Of course I will make sure you will receive these incorrectly charged amounts back!Groet, Christiaan"Instead they sent me more invoices by email demanding payment!When I questioned these new invoices, the same obnoxious responses came, that it was all my fault, that I should have cancelled the Toon contracts myself separately (even though I could not logon or use Toon since they had cancelled my login).Jolanda and Christiaan from Eneco customer 'service' should surely get an award for the the most arrogant and uncaring service, only interested in grabbing money with no consideration for their customers.These are the sort of people who give Dutch customer service such a notoriously bad name.So I sincerely recommend you avoid Eneco like the plague.
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Duurzame energie van iedereen.
Eneco is al meer dan 100 jaar actief op het gebied van energie. We leveren 100% groene stroom, opgewekt door de wind en de zon in ons eigen land.
Je kiest bij ons gemakkelijk uit een aantal stroom- en gasproducten. Ben je aangesloten op een warmtenet van Eneco? Met stadsverwarming ga je slimmer om met warmte.
Ook bieden we oplossingen op maat voor grootzakelijke klanten en helpen we zzp- en mkb’ers met energie besparen en slim ondernemen met 100% groene stroom.
Eneco werkt aan het versnellen van de energietransitie. Dit doen we met slimme, duurzame en betaalbare producten en diensten. Ook investeren we volop in het ontwikkelen van duurzame energieprojecten, zoals windparken op zee of grote zonnedaken.See more
