Eneco setup a visit to my house for the initial boiler maintenance yesterday, and the technician suggested we change a couple of parts, just as a caution, and not because there was any problem with the current system. Of course I followed their advice and let them change the parts same day. A day after this visit, I realized there was a leakage under the part they just changed a day ago. I immediately called the service and let them know that this is because of the part and the service of the technician, and also let them know that I do not have any hot water because of this leakage. They said that they somehow don't consider absence of hot water as an urgent problem, and said that they can't help on holiday. It is of course unacceptable as I pay for this 24hr service in monthly installements, and expect at least for them to solve the issue which they caused a day before! They have the worst service possible, and they scheduled another service for 4 days layer, which is unacceptable under these conditions! Everybody should be aware of these cases before looking for a boiler service, since I believe these kinds of experiences should define these so called "big companies".
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Duurzame energie van iedereen.
Eneco is al meer dan 100 jaar actief op het gebied van energie. We leveren 100% groene stroom, opgewekt door de wind en de zon in ons eigen land.
Je kiest bij ons gemakkelijk uit een aantal stroom- en gasproducten. Ben je aangesloten op een warmtenet van Eneco? Met stadsverwarming ga je slimmer om met warmte.
Ook bieden we oplossingen op maat voor grootzakelijke klanten en helpen we zzp- en mkb’ers met energie besparen en slim ondernemen met 100% groene stroom.
Eneco werkt aan het versnellen van de energietransitie. Dit doen we met slimme, duurzame en betaalbare producten en diensten. Ook investeren we volop in het ontwikkelen van duurzame energieprojecten, zoals windparken op zee of grote zonnedaken.See more
