How this company is still operating is beyond me. Their staff is rude, deceitful, unhelpful, they hang up randomly… the list goes on. Very unskilled, seems like they pick up random people off the street to work in their call centre. Just give them a call, and you’ll see when someone finally answers after a 100 years, they’ll sound laboured and not interested.I ended contract 07.09., they asked for meter readings so they can refund me the difference for low usage. I provided them via the link they emailed me, got confirmation they have the readings. After a few days, I get an email asking me to submit the readings again. When I log into my account, surprise, surprise, error message occurs, cannot submit the readings. Operator tells me, because my usage was so low, they need to send someone to check (yes my usage was low because I only used gas for cooking, not heating – that went through a common building supply). I says OK, send someone to check. Guess what? No one was coming to check, so I contacted them again, this time via FB, and operator tells me, we have your readings, we’ll refund you the difference. Great I think, I get a letter confirming I’ll get refund by 08.10. Yeah, no refund came. Operator on FB tells me today, they need my meter readings. WTH??You get the picture. They just don’t want to refund, because they owe me a lot of money. Truly disgusting.
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Duurzame energie van iedereen.
Eneco is al meer dan 100 jaar actief op het gebied van energie. We leveren 100% groene stroom, opgewekt door de wind en de zon in ons eigen land.
Je kiest bij ons gemakkelijk uit een aantal stroom- en gasproducten. Ben je aangesloten op een warmtenet van Eneco? Met stadsverwarming ga je slimmer om met warmte.
Ook bieden we oplossingen op maat voor grootzakelijke klanten en helpen we zzp- en mkb’ers met energie besparen en slim ondernemen met 100% groene stroom.
Eneco werkt aan het versnellen van de energietransitie. Dit doen we met slimme, duurzame en betaalbare producten en diensten. Ook investeren we volop in het ontwikkelen van duurzame energieprojecten, zoals windparken op zee of grote zonnedaken.See more
