Do not go there.This took a whole day to create an account. After creation, the representative tells me that , as opposed to what he told me 5 minutes before accepting the contract, there will be a wait time for activation. about 2 hours. Called 2 hours later, I am told to wait for the next day. Calling the next day, I am told to wait 24 hours. Perfect, just what I needed, after explaining this is quite urgent as I have no more warm water. So I eventually contacted them again and told them to forget about it, close the contract they can't fulfil. A week later, I am still receiving emails asking to pay for the contract, so I call again, and after 3 hours on the Dutch phone tree with voice recognition (evidently they do not want any non Dutch customer), I am told by a 3rd agent the account will be cancelled again.These are a bunch of incompetents people, they cant open a contract, and once it s half open (meaning you have to pay but you get no service), they are not even able to cancel it despite the emails confirming they did so. I am glad I stopped this contract in time. I can't imagine what you have to go through to get assistance with this company when you need and pay for it. The representative I talked to were unapologetic and could not care less about the phone tree being Dutch only. Customer care is the least of their priorities. Doing so they are also infringing GDPR as they refuse to delete my personal data and keep sending emails to my account even so I specifically asked for the deletion of personal data.
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Duurzame energie van iedereen.
Eneco is al meer dan 100 jaar actief op het gebied van energie. We leveren 100% groene stroom, opgewekt door de wind en de zon in ons eigen land.
Je kiest bij ons gemakkelijk uit een aantal stroom- en gasproducten. Ben je aangesloten op een warmtenet van Eneco? Met stadsverwarming ga je slimmer om met warmte.
Ook bieden we oplossingen op maat voor grootzakelijke klanten en helpen we zzp- en mkb’ers met energie besparen en slim ondernemen met 100% groene stroom.
Eneco werkt aan het versnellen van de energietransitie. Dit doen we met slimme, duurzame en betaalbare producten en diensten. Ook investeren we volop in het ontwikkelen van duurzame energieprojecten, zoals windparken op zee of grote zonnedaken.See more
