Enel perpetrated a scam against my in-laws by extorting a monstrous sum from them for their gas utility bill. The mechanism is based on relying on companies (Delta Tre) for telephone contact which exploits the weaknesses of elderly people to obtain the signing of a contract with a fixed rate through mobile phone calls (with devious means and promising unreal conditions). fixed price for a limited period. My father-in-law (terminally ill and subsequently deceased, clearly cognitively impaired) was contacted in this way and unknowingly accepted these conditions by signing the contract called GAS OFFER 30 at €0.34/m3 fixed price. Near the deadline, ENEL sent a letter (actually never delivered) informing them of the tariff change which brought the offer from 0.34 to 2.43 €/m3 (excluding taxes) with an increase of approximately '800 percent (EIGHT HUNDRED PER CENT). In any case, on the date of the alleged sending of the communication, my father-in-law was already in a terminal condition and unable to understand. This increase, also due to the unawareness of the poor victims, has costed around 4000 euros in 3 months. This behavior was reported to the italian consumer associations and reported to the company which DID NOT EVEN ACCEPT TO GRANT THE INSTALLMENTS. We are in the process of reporting this fraudulent practice to the competent judicial authorities. In the meantime, WE ADVISE YOU TO STAY AWAY from ENEL company and to protect and control your loved ones, especially if they are weak or in difficulty.
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