I have been waiting for a resolution for almost three years now. Not one bill is correct - they send me bills for my neighbour’s meter and refuse to change it — and they have drained my bank account. Now that I have blocked them from my account they blow up my email account saying I owe them money when in actual fact they owe ME money. I have tried to get help from OCU but they can’t seem to do anything even though I’ve been paying them for two years monthly. I have made so many complaints that they have now banned me from making any more. I’m at a total loss.
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