I just had a call with one of your customer service agents, who introduced herself as Polina (she had an accent, in case that helps identify her). Unfortunately, the experience was extremely unpleasant.When I was trying to understand what she was explaining about my policy, I said, “Sorry, I don’t quite understand what you mean.” Her response was, “What don’t you understand?”—in a very rude and dismissive tone. When I pointed out that she was being quite rude and reminded her that as a customer I shouldn’t be made to feel uncomfortable for asking questions, she insisted, “I am not being rude.”I was simply trying to confirm whether my policy had been cancelled, but instead I was made to feel belittled and disrespected. This was the worst customer service experience I have ever had. Someone with that attitude should not be working in a customer-facing role.
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