I am writing to express my dissatisfaction with the experience I had throughout the Ombudsman process.
The main concern I raised in my complaint was not properly considered, and I feel that the decision largely reflected the supplier’s points rather than addressing my concerns fairly. Initially, I believed the Ombudsman would provide an independent and balanced review. However, based on the outcome, I feel disappointed and disheartened.
The process has caused me a significant loss of time, energy, and confidence. At this stage, I no longer have the capacity to continue pursuing the matter further, and therefore I have decided to accept the decision.
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