I am perplexed with the energy ombudsmans responses and decisions I have an open case with BG as we speak i have been complaining to BG since sept 25 with incorrect tarriff and billing, it appears to me that the lady im dealing with( lucie B) wants to close this case without checking the fine detail on my bills and tariff charges, a bill was issued this morning from BG that is still incorrect, yet the ombudsman wants to close this case?? Furthermore BG failed and are still failing to comply with the ombudsman decisions ,even after an escalation priority?? I had to make a further complaint to BG and open a new case..(which appears to be fruitful). So what's the point of engaging with the ombudsman?? When they cant check the fine detail of people's bills and tariffs which is the basis of my complaint??..and appears eager to close cases that are still wide open!?.. beggars belief.pointless ,fruitless and damn frustrating.
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