I ordered a rose for my wife for her birthday and was given a 1 hour time slot by the delivery company DPD I tracked it to three stops from my house and then it just disappeared and I never received it yesterday, so today it was going to be delivered no real apology from DPD then had a message from DPD saying it had been delivered with a photo of some random brown bin which I don't have, I have a black bin with a big white no 6 on it. no joy from DPD someone from English roses phoned me and apologized but won't take responsibility for it saying it is down to DPD not them and all I have is a delivery refund but still no rose. Now if that's not bad customer service I don't know what is. just passing the buck. I hope everyone reads this review.and my wife still doesn't have her birthday rose.trip to the garden centre instead. 🫤 one of my one of my neighbours has come home from work and retrieved it from their bin at least my wife's got the rose . still no excuse for totally unprofessional delivery companies though in my opinion.🫤update:- Have since had a refund from English roses. Another update:-17/ 02/ 25. for some reason English roses seem to be trying to get this review changed or removed something about not being a genuine review . I can assure you it is a truthful reflection of what happened and I have witnesses to back this up.
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