Misleading Support Caused Me Significant Financial LossI am writing this review to warn other students, especially those from low-income backgrounds, to be extremely careful when relying on information provided by Duolingo English Test support.Before spending any money on university applications, I contacted Duolingo support with a very specific and clear question. I asked whether they could send my Duolingo English Test score to additional institutions if I provided proof that I had applied to universities. Their response clearly indicated that this would be possible if I shared the required proof.Based on this confirmation, I proceeded to apply to multiple universities. I did this intentionally because applying to more universities increases the chances of receiving financial aid. Each application required a fee, and I paid these fees using money that I had saved slowly over a long period of time. I come from a financially weak background, and every dollar matters to me. This was not easy money for me to spend.After paying the application fees, I sent Duolingo the proof they had asked for, expecting them to honor what they had already told me. Instead, I received a reply saying that they cannot send my score to additional institutions. This response directly contradicted the information they gave me earlier, the same information that influenced my decision to spend hundreds of dollars.As a result of this misleading communication, I lost around $500 in university application fees. This loss has had a serious impact on me financially and emotionally. For a student like me, this amount is not small — it represents months of saving, sacrifice, and hope for a better future.What makes this situation even more painful is that this could have been avoided entirely if Duolingo support had been honest and precise from the beginning. If sending scores to additional institutions was not possible, they should have clearly stated that before encouraging me to proceed.I am not asking for special favors or exceptions. I am asking for accountability, transparency, and consistency. An education testing organization should understand how financially vulnerable many international students are and should take responsibility for the guidance they provide.This experience has damaged my trust in Duolingo English Test. I hope they improve their support system so that no other student is misled into losing money they cannot afford to lose.
Claim your business profile now and gain access to all features and respond to customer reviews.
