I’m disappointed with my experience taking the Duolingo English Test. I paid once, and the test gives you 3 attempts, but all of mine were marked invalid even though I carefully followed every guideline.The most frustrating part is that Duolingo’s own system approved my camera setup at the start, but later went on to invalidate the test saying the camera angle was incorrect. If the system approves it, it shouldn’t later claim it was wrong — and if something needs to be adjusted, they should be clear about it.Their customer service was not automated, but the replies still failed to give any real solutions or clear explanations of what I needed to fix. I kept trying to understand what went wrong so I could correct it, but the answers were vague and unhelpful.People rely on this test for important things like school, work, and immigration, and the lack of transparency makes the process extremely stressful. Duolingo needs to improve the review system and provide real human support that actually solves the problem.Based on my experience, I cannot recommend the Duolingo English Test.
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