Received my ENGWE 2 3.0 Boost on 2 Feb 2026 with a defective rear wheel (flat spot/wobble). Reported immediately with photos/videos. Repair attempt confirmed it cannot be fixed.Still awaiting a refund or replacement.untill today i didn't got a chance to ride it, is just sitting. Publicly sharing my experience so ENGWE resolves this promptly. A Section 75 claim with my credit card provider will be next if no action is taken.UPDATE:ENGWE replied publicly and said the case was escalated to the UK team. However, in private emails they confirmed the replacement rear wheel is currently out of stock with no estimated delivery date.They also confirmed that the previously promised £45 repair refund did not process due to a “system malfunction”, so I have still not received that refund either, the £45 is the attempt of going to repair it at a bike shop.Instead of resolving the issue with a full refund for a bike that arrived faulty, they offered £150 compensation if I wait indefinitely for a replacement wheel.I have declined this offer and formally rejected the bike under the Consumer Rights Act 2015. I have requested a full refund for the bicycle and the £45 repair cost.If this is not resolved promptly, I will proceed with a Section 75 claim with my credit card provider.
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