I purchased the Engwe LE20 on 5th April 2025 to use for dropping off and picking up my 6‑year‑old son from school and sports activities. Overall, the bike has been excellent. It has great battery life, large tyres, and a sturdy, safe design. It includes all the features you would expect from a cargo-style bike, and both my son and I are very happy using it in London.There are just a couple of small improvements that could make the bike even better:Slightly reducing the bike’s overall length—even by 1 cm.I park it in a Cyclehoop bike hanger (a common council-provided cycle storage unit across London and the UK). The bike does fit, and I manage to park it, but it’s a very tight squeeze. A small reduction in length would make parking much more comfortable.Faster delivery for accessories.When ordering accessories, delivery takes quite a long time. It seems they ship directly from the manufacturing facility rather than from a UK or European warehouse. If Engwe could maintain local stock in London or Europe, accessories could arrive within 1–2 days, which would be very helpful for customers.Regarding after‑sales service, I am genuinely impressed. They quickly create a support ticket whenever there’s an issue. Although they often ask customers to visit a mechanic, I’ve handled all repairs myself. I once faced a motor issue, and they promptly sent me a replacement motor. Excellent support overall.My request to the company:Please list all accessories and spare parts on the website—right down to nuts and bolts—so customers can easily purchase whatever they need and receive quicker delivery.Overall, it’s a full‑featured, reliable bike, and I’m very happy with it. Keep up the great work and strong after‑sales support. Thank you!
Claim your business profile now and gain access to all features and respond to customer reviews.
