I had a problem with the ioT tracking on my Engwe L20 3.0 Pro it stopped working I have been a customer of Engwe bikes for a couple of years and I have noticed a big improvement in the after care and customer service. You have to remember though you are dealing with a Chinese company so the back and forth can take a while but they always get back to you in my case they were able to remotely fix the the problem in a week from there end.You might get that done quicker with a british brand but this iot tracking is forever free unlike most bikes offer it free for a year then charge for it.If you can live with the back and forth with China their bikes offer great specs at keen prices
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