I ordered two bikes, which were delivered on separate days without prior notice. This meant someone had to be available to receive each delivery, which was inconvenient.The first bike was delivered without issue, but the second delivery — using the same courier — required a signature. Despite being on the phone with the delivery company and clearly giving approval, they still refused to leave the package. This caused unnecessary delays and added stress.Initially, I was concerned as I had trouble reaching customer support — the phone number didn’t work, the chat function was unresponsive, and I didn’t hear back via email for a few days. However, I eventually received a reply, and the missing item is now en route.Overall, the bikes themselves seem fine, but the lack of communication and inconsistent delivery process made the experience less smooth than it should have been.
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