I ordered a bike online. 12 hours after ordering the bike, I received an email, stating that the product I ordered has been discontinued and have three options. I chose the full refund option. Why wasn't the web site updated, stating discontinued stock. I am now fighting a battle for a refund. Its a substantial amount of money and it is mandatory that I receive my refund before I can buy another e-bike froma diffetent company, with the same specifications that I want.They took my money quick as a flash, but don't want to return it back to me. We all work very hard for our money and its so unfair a company can just keep it for as long as possible. Contacting Engwe is a nightmare, with overseas telephone numbers and ignoring my e-mails. Fortunately I paid for the bke using paypal and they have opened a dispute claim, but I still have to wait for my money to be refunded. Surely, this is theft ??.BE VERY CAREFUL BEFORE PARTING WITH YOUR HARD EARNED MONEY TO ENGWE. Customer service is non existent and their solution centre is a shambles.
Claim your business profile now and gain access to all features and respond to customer reviews.
