Last year we bought a pair of Engine Pro 2.0 folding bikes and have been absolutely thrilled with the quality and performance. We were a little cautious initially buying online but had no reason to be as the customer service has been absolutely outstanding, with prompt, knowledgeable, and courteous assistance. Recently Engwe emailed advising that the batteries may need to be replaced in line with their high-quality standards. After sending back the serial numbers we were advised that indeed this was necessary. Then within 4 working days we received a replacement set.I could not recommend Engwe enough to any potential new customer as from our experience they have been second to none.
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