i own a Engine Pro which i use to go to work every day.Suddenly it stopped working as the contacts between the two parts of the battery were kind of melted.I wrote an email for assistance as still in guarantee and i had one of the best customer service experiences of my life. Quick responses and solution. I had yhe two parts in about 4-5 days with the instructional video for replacement.Now the bike is fixed and like newthank you for the professionalismvery satisfied
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