I had a really frustrating experience with Enjoy Travel during my holidays. The insurance was already quite expensive for what it offered, but the worst part came after.
They refused to give me a refund, saying it was in their terms and conditions that a credit card is required. The problem is, it never clearly said that a debit card wouldn’t be accepted. That’s very misleading, especially when you’re booking for your holidays and expect everything to be straightforward.
Because of that, I ended up paying for something I couldn’t even use, and then couldn’t get my money back. Customer service wasn’t helpful at all and didn’t really try to resolve the situation.
Overall, a very disappointing experience. I’d definitely advise others to be careful and double-check everything before booking, because it’s not as clear as it should be and getting a refund seems very difficult.
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EnjoyTravel.com is a global online travel platform helping millions of customers find great-value travel solutions worldwide. We specialise in car hire, hotels, airport parking, lounges and travel extras, working with a wide network of trusted international and local partners to offer choice, convenience and competitive pricing.
We believe travel should be straightforward and transparent. That’s why we aim to clearly display rental terms, pricing and options upfront, while providing dedicated customer support before, during and after a booking. Our team works closely with suppliers to resolve issues quickly and improve standards across the industry.
Customer feedback plays a vital role in how we operate. We actively monitor reviews to understand what we’re doing well and where we can improve, using real customer experiences to refine our processes, partnerships and service. Whether you’re travelling for business or leisure, our goal is to make booking easier and deliver a smoother, more reliable travel experience every time.See more
