My experience with this Enterprise location was overshadowed by the extremely unprofessional behavior of Denzil Richards, the Branch Rental Manager.
After renting a vehicle for a month and paying over $1,900, I was two days late on a payment and received a phone call that was aggressive, hostile, and verbally inappropriate. He raised his voice, used offensive language, and did not allow me to speak. This level of intimidation and lack of emotional control is unacceptable—especially from someone in a management role.
I never refused to pay and have always fulfilled my responsibilities as a customer. Thankfully, the situation was later handled professionally by Richard Watkins, with whom I resolved the payment without issue.
This manager’s behavior reflects poor customer service skills and a serious lack of professionalism. I would not recommend interacting with him.
I respectfully request that this incident be reviewed seriously and addressed accordingly. Customers deserve professionalism, dignity, and respect at all times.
Claim your business profile now and gain access to all features and respond to customer reviews.
Reserve a car rental from Enterprise Rent-A-Car at low rates. Choose from more than 6,000 rental car locations at major airports and neighborhood locations. Rental car classes include economy cars, luxury car rental, cargo vans, pickup trucks and more.
