I had a fantastic experience with the team at the Marsh Barton branch in Exeter. In particular, Josh and Ben were incredibly accommodating and went above and beyond to help us out.
We initially arrived without the driver’s credit card, which meant we couldn’t take the vehicle. We had to battle heavy traffic to rush back and retrieve it, and I called to explain the situation. Not only were they understanding, but they were also willing to stay after closing time so we could still collect the vehicle — which we really appreciated.
On top of that, we were also late returning the vehicle, and once again they handled it with professionalism and flexibility.
It’s rare to come across such helpful, understanding customer service. Josh and Ben made what could have been a very stressful situation much easier. A real credit to the branch — thank you both!
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