WORST RENTALEXPERIENCE EVER, I DO NOTRECOMMEND. Reserved a vehicle for medical appointment, called and confirmed reservation day before and was told everything is fine. When I showed up for my rental the agent said no vehicle available and in fact there was a 2 week waiting list. He offered no help finding a solution and in fact said "this is the normal*. He also stated that enterprise will always say there is a vehicle available and reserve one, even when no vehicles are. I called customer service and after speaking with a rep, I was told the matter would be escalated and a regional manager would get back to me within an hour and they will find a solution, even if it means shuttling me to another location with available vehicles and if I don't get a call back in 2hrs to call again. I called back after 2hrs and was told same thing. It's the next day now and I've missed my appointment and still haven't heard back from them. WORST RENTAL COMPANY EVER. I DO NOT RECOMMEND.
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