In September 2025, I rented a car in Germany for one night to drive from Berlin Airport to Rostock cruise port. Before leaving the rental location, I took extensive photos of the vehicle.
At return, the representative identified a small scratch (approximately 8 cm) on a plastic part underneath the front bumper — an area that is not easily visible or accessible. I did not cause this damage and had no practical way to inspect or photograph that specific underside area before departure.
I clearly refused to acknowledge that I caused the damage. The representative prepared a statement in German and verbally translated it into English. Based on his translation, I understood that the document reflected my position that I did not cause the damage, and I signed it.
However, when I later translated the document independently, it stated that while I claimed not to have caused the damage, Enterprise considered it new damage.
I was subsequently charged over $2,500 for what appears to be a minor scratch on a small plastic component under the bumper.
The situation required a lengthy dispute process and significant time and effort to resolve. My experience was extremely disappointing and stressful for a one-night rental.
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