I have been with Entropia Universe for years. I have requested one withdraw in that time. The policy says, "Up to 50 days.", it does not say, "Will hold 50 days." The reason for this policy is laundering money check. It was a petty amount of 250 dollars. They received my money thru a Bank of America debit card. Bank of America is a reputable bank, the method is reputable. I know for fact, no money is being laundered, and considering the petty amount and method of payment, there is no reason this should take 50 days. Since the first withdraw request, it's been over 50 days at this point. Their excuse has been, it's in some queue, and must be checked. Obviously 7 to 14 days, reasonable. 14-30 days, over 250 dollars I had put in a couple weeks before, the first request not reasonable. After years, I have seen people that play regular leave the game. They operate a bad business, their policy should be a worse case scenario, but it seems they hold all money fifty days, that is very unreasonable for petty amounts. Its inexcusable, and despite multiple attempts to nicely resolve the matter, the money still has not been returned. My recommendation, don't buy into their money making scheme, they are either shady in practice or are going broke because of exceptional loss of players due to bad management, policies and lack of good customer policy.As for me, I will not deal with this company ever again. I do not believe I will receive the money at this point.
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