They failed to sign the contact person document. my company was hanging without any contact person and they still charged me i ask a refund they dont. and they say adress was being used however adress is not important without a contact person. we agreed for the contact person not only for adress. EDIT: (I would like to clarify the situation regarding the renewal and termination of services for my companyI did not reach out to your company for several months regarding the renewal. When I eventually contacted you and noticed that the renewal of contact person had not been completed and failed and your company is responsible any future issues I decided to terminate the payments. My termination request was not due to the renewal delay but because your application initially contained missing data, which prevented me from signing on 17.06.2025. I informed your team about this issue on 17.06.2025. The day after the data was corrected, I signed the updated application, and the company successfully passed my signature and from the system your missing signatures of the application have been informed.Your company provided contact person services which ended on 01.07.2025 due to the failure of your signatures, and address services thereafter somehow stayed there. However, since you did not have the right to charge me the full amount for both services, I switched to another provider once I noticed this on 20.10.2025. I did not wish to continue using your address service — using an address without a contact person is meaningless — even though it was technically active until 20.10.2025. You have already charged me for an additional month for August beyond the actual service period, which I consider unjustified.Therefore, I have frozen your payment request on my card and kindly ask you to review this matter and correct the issues accordingly.)
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