After 2.5 years of ongoing issues, I’ve decided to stop. I want to share my experience so you get an honest picture:
- Installation and relocation both took months longer than promised
- Miner was broken for almost 6 months, despite a promised 6-week repair; after getting nowhere with customer service, I had to contact Mitchell myself before any solution was finally offered
- Over 30 emails (mostly with Cherry) with no concrete answers
Even the owner provided misinformation, causing further delays
- Promised returns not even close.
- Electricity costs are many times higher than the actual mining returns
- Customer service is vague, slow, and unhelpful
- I recently stopped, accepted my losses, and am now trying to sell the miner. After multiple emails and weeks of waiting, I eventually did receive my prepaid electricity refund.
I’ve accepted the financial loss, but the relief of no longer dealing with this company is worth just as much.
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