We are a grassroots community football club and registered charity, and we recently purchased epoxy resin flooring from Epodex for a 64m² area within our facility. The installation was carried out by professional contractors who mixed the product strictly by weight using electronic scales, exactly as the instructions required. The floor was also given more than the recommended curing time before being used.Despite following all guidance, the resin did not perform as expected. Once furniture was placed on the surface, the floor showed clear indentations, softness, and scratches, and these issues continued long after it should have been fully cured. This was extremely disappointing, particularly as the product was advertised as durable enough for regular use.We contacted Epodex multiple times over several weeks and answered every question they raised. Even after confirming that the instructions were followed correctly, the company maintained that the problem must have been caused by the application process and declined to offer a refund or full replacement materials. The only offer made was a small amount of resin for localised repairs, which does not address the widespread issues or the cost implications.As a charity-run club that relies heavily on fundraising and community support, this outcome leaves us facing further unplanned costs to rectify the damaged flooring. Based on the performance of the product and the refusal to provide a meaningful resolution, we would recommend Epodex or their resin flooring products.
Claim your business profile now and gain access to all features and respond to customer reviews.
