I contacted Epson for advice on purchasing a printer and spoke with a representative called Abdu via 0343 903 77 666. I was recommended a printer costing £699. When I specifically asked why a £349 model was not suitable, I was told the only reason was that the more expensive model had a better touchscreen.Paying £300 more purely for a touchscreen is not a reasonable or proportionate recommendation. There was no explanation of performance differences, running costs, durability, business suitability, or any meaningful justification for the price difference.I raised a formal complaint with Epson regarding this poor sales advice. Epson has not had the decency to respond.This is unacceptable from a major technology brand. Consumers should expect recommendations based on suitability and value, not superficial features and upselling. Ignoring a formal complaint shows a complete lack of accountability.Based on this experience, I would strongly caution others against relying on Epson’s sales advice or customer service.
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