I had a very disappointing experience with Epson. When I placed my order, I definitely chose home delivery for my printer. However, it was sent to a pickup point instead. Even more frustrating, when I went to collect it, there were still four days left before the pickup deadline, but the printer had already been returned to Epson prematurely.I contacted customer support multiple times. The first time, they agreed to resend the printer, acknowledging that it wasn’t my fault. But when I still didn’t receive it and reached out again, they started claiming that I had requested pickup at the point. I provided clear evidence: the order confirmation showing home delivery and the SMS indicating four days left to pick it up. Yet, the customer support ignored these facts and insisted that I had chosen the pickup point.This level of service is absolutely the worst. It’s clear that the fault lies with the shipping and the company’s poor handling of the situation. I am extremely disappointed and would not recommend Epson to anyone.
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