WF 2930 printer, brand new ,I engaged an IT pro to install and set it up. He strongly advised to subscribe to the ink service which I did. Next day the thing stopped printing. Pro comes back and gets it going. Two days on, an email from Epson 'your printer needs to be connected to the internet action required now' Printer stops working. ,internet is perfect ,test shows connection 'excellent'. Two days on another email ,same as before, 'we cannot access your printer etc' followed by a delivery of ink (to the wrong address.) Neighbour brought it round. Setup ink running out, Epson managed to send ink for a printer to which they cannot connect ! No manual for this thing only a pictogram on the tiny screen with NO information on how to get the ink cart into position to replace the ink. Over 250 page manual on the net with no indication of the button presses required to install the ink. Epson support is a cruel joke, wading through layers of carefully designed obstruction takes you back to the same 'contact us' useless dead end. 'Call us' does nothing. In all a stressful and expensive waste of money and time. PS While trying to change the ink using the advised '? button' the tiny screen flashed up a message 'you are not registered for ready ink'. Yes Epson, you took my money instantly and gave me an accessible account , sent ink, but my printer is unregistered and useless now . How clever. As a nice little stab in the back I found the warranty had been registered six weeks before I bought this thing. Probably a re-issued return from a fellow victim. PS 2 A close friend well versed in the black arts of the net, worked out the secret button code interspersed with flashes from the screen. A sequence of 16 presses shifted the magic cart to the secret ink replacement location reserved for those sworn to the brotherhood. Trembling hands inserted the ink, gram for gram worth more than Gold. More secret presses on the magic buttons and the device sprang into action ,spat out some test stuff. Joy all round.Then stopped printing.
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