I replaced my old Epson printer in mid-May with a more up-to-date model (XP-4200). The new printer from J Lewis worked fine initially until Epson issued a “Software Update” on 29 June which I installed, however that seemed to have completely upset the printer so it failed on almost all the issues listed under ’Troubleshooting’. I then wasted about one week exchanging emails with Epson “Customer Support team” who just kept ‘apologising’ and requesting irrelevant information and tests which I found particularly challenging and frustrating. I explained that I am 85 years of age, caring 24/7 for my incapacitated wife but still there was no commitment from Epson to provide any meaningful help.Finally, having been requested to undertake more ‘tests’ a message appeared on the printer saying “Replace Black Ink Cartridge” - I had installed a new set of Epson cartridges a few days earlier (@£29.99) and most of my printing was to satisfy Epson’s demands for tests!!!! When I reported this, I was asked to provide “a photo of the ink”! Having already sent them a photo of the Epson cartridges installed in the printer a few days earlier it was obvious that Epson were just ‘fobbing me off’ and had no care whatsoever for customers of their products. I then contacted John Lewis who immediately understood my difficulties and arranged for return of the printer and a full refund!
Claim your business profile now and gain access to all features and respond to customer reviews.
Epson ink printer projector scanner and more