I haven't even used the printer yet and I'm considering returning it just because of how obtuse customer service are.I ordered from the official epson UK ebay outlet, they auto send the WEEE and "withdrawl" form. I check these and discover that although the file name says EN/English they are infact in German with German adresses.No big deal I think, I'll just pop them a message and let them know, mistakes happen!They respond asking me to email them. I do so.They ask me to go on the website and tell chat. I do so.Chat tells me to go back to epson ebay. I got back to epson ebay who copy and paste the message to tell me to go to chat again... chat say they'll escalate it. Then I get an email asking for screenshots. I provide them. Then they tell me after looking at the screenshots and reviewing I "mistakenly" requested a cancelation. I definitely did not do this I didn't even use ebay on the day they sent the original email. I try chat again because it clear nobody is reading my messages they then tell me they haven't responded yet and I'll get an email when they do... so why did someone email me saying I requested to cancel? They have no idea. I know customer service can sometimes have limited options but literally I'm just trying to alert them to a technical error and get my sales info in English, should have been a 5 minute "oops, thank you for letting us know, we'll look into that!" conversation and instead I'm questioning if I want it at all because if I need to claim on warranty and it's like this it'll be a nightmare
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