Absolute scam artists. I have an Epson 2630 Workforce printer that has been fantastic for almost a decade! 10 years of working well. The only genuine ink cartridges I used were the ones from it new. From then I used compatible cartridges. The printer never missed a beat. Then the problem started when I set my old printer up on a new pc. It asked for a firmware update. And hey, for security reasons we're always asked to make sure we're on the latest firmware so I click accept. WORST MISTAKE EVER! PRINTER NOW DOES NOT PRINT. Just moments before the firmware update, it was printing fine. And with no changes other than the firmware, the ink cartridges became not compatible. The very same ones already working and installed. I was left with no option than to buy a new printer. The new Epson printer worked fine, then I deliberately bought compatible cartridges before any firmware update. Again they worked. As soon as the firmware was updated, again they didn't work. I called Epson support, their standard response is " we don't recommend non genuine cartridges as it shortans life of the printer and voids warranty". I reminded them 10 years on my old printer, they agreed this was good performance untill I droped the key detail it was using compatible cartridges in all that time untill the firmware update. You can't backdate the firmware, leaving you to buy cartridges at around £100. At no point the terms and conditions said Only compatible with genuine ink! It said Epson recommends the use of genuine ink. But they used the firmware to block use of anything other than Epson Cartridges. I raised a complaint, it was ignored. Simply google Epson and firmware update prevents compatible ink and you will see the court cases against Epson. Don't trust these con artists.
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