Service Reference Number: GB-243538058I submitted a request for my printer with a broken belt and was instructed by Epson to send it to their authorized service center:Epson Service Repair Centre, C/O Unicomp Limited, Unit 14, Bourne Enterprise Centre, Borough Green, TN15 8DG.The product was delivered to this address on 27/11/2024.Since then, despite multiple attempts to contact Epson Customer Services over the past 15 days, I have received absolutely no updates about my product. In every single interaction, their representatives have stated that they have no information whatsoever regarding the item.It is now abundantly clear that the product is lost. And let me remind you—this is a £1000 printer we are talking about. The complete lack of accountability, communication, and professionalism from Epson is utterly appalling.What’s even more shocking is the sheer incompetence of their customer service. I have repeatedly asked for updates, only to be ignored or given vague and unhelpful responses. This level of service is unacceptable for any company, let alone one that prides itself on being a global leader in technology.This experience has been beyond frustrating and has left me deeply disappointed in Epson. I cannot believe a brand of this size would treat its customers with such indifference.I am posting this review because all other avenues have failed. Attached are messages from Epson Customer Services showing the lack of action and accountability.If you truly value your customers, I expect you to contact me immediately and resolve this situation without further delay.
Claim your business profile now and gain access to all features and respond to customer reviews.
Epson ink printer projector scanner and more