Wow, totally unimpressed with Epson. I have used their printers for 30+ years. Printer fed paper from one side causing a paper jam today, and when I removed the back panel as instructed by Epson a part of the paper feed had broken off. The printer is 6 months old. Agent said they could book a service but it would be chargeable as this was misuse! So by putting paper in a printer and printing it, you are misusing it! The guy then thanked me for contacting Epson and told me to have a great day. After writing this review, Epson Customer Service in the UK contacted me, and said the agent was incorrect, and that the printer was covered, and replaced it. If only that had done this to start with, it would have saved me paying nearly £60 for the part that broke, which I now cannot return. They also said that the agents in the overseas call centre will be trained better in future. I somehow doubt it, but that remains to be seen.
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