I have used Epson printers for many years and have always found them reliable until my latest purchase which was bought from Currys on the 19th of September so basically 34 days ago, yesterday the black ink stopped feeding through despite full ink tanks ( ET-2876) after numerous attempts at clearing including two power cleans the printer has now declared itself at the end of its service life, absolutely ridiculous! Too late to return to Currys, the Epson customer service phone number is fake and no reply via email so basically £200 down the drain.The above review was written out of rage and frustration after a very long day, this morning I was contacted by Epson who monitor reviews on Trustpilot and a lovely lady called Jean couldn't have been more understanding and helpful about my problem printer, a replacement was sent out today and is arriving tomorrow so apart from the difficulties contacting Epson customer service via phone or email when you actually do manage to talk to them they are really nice and very efficient problem solvers so i amend my original review and thank Epson ( particularly Jean) for your prompt service.
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